Privacy Policy

We may collect account and profile data such as name, phone number, email address, date of birth, sex, location, and family profile details you submit.

We may collect consultation and booking information including symptoms/reason for visit, appointment preferences, booking form inputs, and booking history.

We may collect patient-uploaded clinical documents (for example lab reports, prescriptions, imaging files, and discharge summaries), including metadata such as label, file type, size, and upload timestamps.

Where AI note assist is used with explicit consent, we may process consultation transcript text and structured clinical suggestion metadata to support doctor documentation review.

We may collect payment metadata such as transaction references, proof uploads, and payment status events where applicable.

We may collect technical usage data such as device, browser, log data, and IP-derived security metadata.

We use personal data to provide appointment booking, reminders, consultation coordination, patient support, and account/history features.

We use data to maintain records, prevent misuse, secure services, comply with legal obligations, and improve service quality.

We may send transactional communications related to booking, support, status updates, and service notifications.

By using this platform and submitting your information, you consent to processing as described in this policy.

Where required, we process information to perform service contracts, protect legitimate interests, comply with law, or based on your consent.

We do not sell your personal data.

Information may be shared with essential service providers involved in hosting, messaging, payments, email delivery, and platform operations strictly for service delivery or compliance.

Patient-uploaded clinical documents and related metadata may be shared with the treating doctor(s) on the platform for consultation and care continuity.

Where AI features are enabled, relevant transcript/suggestion text may be processed by contracted AI inference providers strictly for transcription and clinical-structure extraction.

Information may also be disclosed when required by law, legal process, or for fraud/risk prevention.

We retain personal data only for as long as necessary to provide services, resolve disputes, maintain records, and comply with legal obligations.

Patient-uploaded clinical documents are retained as part of normal clinical record lifecycle and applicable legal/compliance requirements.

AI note-assist transcript and suggestion records are retained for a limited operational window (currently up to 30 days) unless a legal or compliance hold requires extended retention.

Where feasible, retained data may be anonymized for analytics and service improvement.

We implement reasonable administrative, technical, and organizational safeguards to protect personal data from unauthorized access, loss, misuse, or disclosure.

No internet transmission or storage mechanism can be guaranteed as absolutely secure, and users acknowledge this inherent risk.

You may request access, correction, or update of your personal data.

You may request deletion of your account/data, subject to legal, audit, and operational retention requirements.

You may opt out of non-essential communications where applicable.

Bookings for minors must be made by a parent/guardian or an authorized adult.

Where you submit information of another person, you confirm you are authorized to do so.

We may update this Privacy Policy from time to time and publish the revised version on this page with an updated effective date.

For privacy requests or grievances, contact us through the details listed below.